Monument Homebuilders, Inc

January 2026

Google

Duc Minh Nguyen

They lied! We started to hear dripping sound coming out from the wall when we turn on the furnace. Other house they built have the exact same problem( read other reviews) but when I call instead of telling me what is wrong they asked for money just for people to go down and look at it. Which I believe they will state it as "normal" and will do nothing about it.

September 2025

Google

Caden McMillian

Monument home builders has been great. I bought a house from them a year ago and they have been super good at answering request. I recently had the help of one of their guys Miguel Fonseca come in and patch up little things in my house and answer some questions of mine. I am excited to continue working with them!

August 2025

Google

Dave Bridenbaugh

Outside of the front lawn issue they have been responsive to my warranty requests.

August 2025

Google

Ben

Trey does amazing work and is super nice helped fix up my house !

July 2025

Google

Abby DeBenedittis

Buyer beware! Shoddy craftsmenship, difficulty with home warranty, and false promises about when neighborhood park would be complete. Would not recommend.

July 2025

Google

Alisha Lopez

We built a home with them in harmony valley. Worst experience ever. We have been lied to over and over, the house was a mess when we moved in, hardware color was wrong, paint on the floors and in the sink, leaking sinks, broken fence, holes that were never patched. I could go on and on. I wasnt going to write a bad review cause I was giving them the chance to make it right, but its been months and Im still getting the run around.

July 2025

Google

foco rider

Trey came to fix my warranty issues today and did a great job as he has before. I just reached out last week through the warranty company and they were very responsive.

April 2025

Google

Matt Baechle

Definitely a "buyer beware" I bought a brand new build in harmony valley from them 8/2024. Multiple pipes have leaked, likely from use of cheap plastic materials rather than brass. mildew/mold formed in a 6 month old house as a result. My fridge was attached to the sprinklers when i moved in, so we had to knock out drywall to install a water line to the fridge, and we are still trying to match the paint in late April. For their part, they were responsive to the water leaks and placement of the correct water line to the fridge. Cant say the same about much else, communication is very poor. Theres not much attention to detail. None of my cabinets really line up, and one of them is an incorrect size. Exposed plywood by the tubs with no grout. HVAC makes a continuous dripping sound they cannot figure out, and have deemed "normal," I probably got bad luck and got one of / the worst house they ever built, but what if I didn't? What if you're about to buy it? Recommend a thorough inspection. Check BBB.

April 2024

Google

Braggins Adventures

Mo experience with this company

August 2023

Google

Jon Mehalick

I bought a home from monument homebuilders and I couldnt have had a better experience. As a first time homebuyer I didnt know what to expect but all my questions were answered and all of my expectations were beyond met. I cant thank the Monument Homebuilders team enough.

April 2023

Google

Tonya Harding

February 2023

Google

Laurie McCormick

Ed and his employees are helpful and efficient. We needed a new furnace and AC and they provided several options and then followed through with estimates and ordering in a timely manner. The installation process went smoothly and work completed extremely well. Brian & Laurie McCormick

January 2023

Google

Mark E

We purchased our home in the Pointe 18 months ago, and cannot say enough good about the quality and craftsmanship. We relocated to Cheyenne on short notice, and had to find something quickly to avoid renting and moving more than once. The listing popped up 5 weeks before the closing of our current home, and with the help of Cynthia Biggs and the owner of Monument Homebuilders, we were able to close on our home and move into our new home in Cheyenne, right away. Even more significant, we wanted to have a finished basement, and they were able to do that in that same 5 week period of time! We did have 3 very minor warranty issues upon moving in, reduced water pressure in a shower, one piece of missing siding and a missing door seal. We reported these items to the 2-10 Home Warranty program and had them fixed in a timely & professional manner. Our home is solidly built, with very good appliances, granite countertops, and a strong furnace and air conditioning unit. Our home is kept consistently warm in Winter and cool in Summer. We highly recommend Monument Homebuilders, based out of Cheyenne, WY!

November 2022

Google

Aleks Bologna

New construction. Did not install shower doors, AC unit, rebar left sticking out 8 inches in my garage. Supposedly warrantied my home, but you have to login to a portal then go into another portal to let them know to which they will let someone else know something isn't working. Found every excuse not to do something.

October 2022

Google

Workman Fencing

August 2022

Google

Regional Roofing

March 2022

Google

Vincent Ploucha

Ed and his team work hard to create quality homes. Highly recommend.

February 2022

Google

tina smith

August 2021

Google

Morgan Wilson

Love my home! Great customer service

April 2021

Google

taylor Hardee

Great customer service!

September 2020

Google

Kristin Russell

New Home Build: We were excited to get into the process early, and looked forward to such an amazing life moment for all of us (family). However, when we noticed things that needed repair prior to closing (and were told to put blue tape on them and made a list to our/their realtor Cynthia Biggs), the things we were promised would be fixed, were not done by closing. This began our frustration.. We had so many issues that either took months to fix, we had to fix, or were not fixed at all. -The cement in basement had large cracks and we would not purchase until they were fixed. Cement on the driveway had to be completely removed and replaced due to immediate cracks. We are now seeing cement cracks across the steps and surface of the driveway and were told it is just "cosmetic". -When we moved in, the electricity in the master bath wouldn't work. We called Damien (Monument project coordinator) and she said she would add it to "the list" - things that needed to be done. We asked for their electrician's name and got it taken care of ourselves. -The kitchen lazy susan turntable was not installed properly and wouldn't move. This was mentioned on our list of items to fix before closing. After a month of living in the home, we decided to take it on ourselves to call Schrolls Cabinets. They came out free of charge and fixed the lazy susan and the two drawers that didn't close (due to poor installation). We are thankful to them. -We just paid a dishwasher repairman (Monument said it wasn't under warranty) to fix our dishwasher because it would not close properly to run it. The man that visited said he has been on many thousands of calls, and has never seen a washer just placed in, with nothing to hold it. He was shocked that they just put the unit in with nothing to hold it in place (no brackets). The unit simply tipped so we couldn't close the front. We paid him to install the brackets that normally would have been put in. -Our deck had many issues that our realtor agreed needed to be fixed. We were promised that the owner of the company would come out to look at it twice. He never showed up either time and Cynthia gave us excuses (COVID, not feeling well). We were left to deal with it on our own, and have hopefully found someone to help fix their mistakes. -We had many things that were not fixed until we spent so much time and energy to get Monument back in (several months after closing). We have the issues documented with dates and pictures - something no-one expects to have to do when dealing with the huge task of moving. -The person our realtor Cynthia Biggs (who wouldn't return calls timely after closing, and when she did had excuses why she didn't call for long periods) said we need to work with Monument directly on items after closing is Damien (project coordinator). Damien is a "NO" person who tells you what they won't do (not under warranty) and very little with what they will, after you close. I wish everyone who chooses to deal with Monument, a better experience than ours.

March 2020

Google

Isabelle Bruner

December 2019

Google

Nate Sikkenga

they hire the cheapest subs possible and still don't pay them. this results in several issues. the most common issue I have seen (as we get called to fix their leaks) is the siding guys do not seem to know how to properly install tyvek over top of the roof flashing, this lets water run behind the flashing, there are no kick out flahsings installed at the bottom edge of roofs to divert the water out to the front of the siding and many of the houses have soffit installed incorect with no flashing or chanel at the bottom to seal it against the shingles. should you want a house that leaks then by all means get a Monument home.

June 2019

Google

Jason D

Another fly by night contractor that I get to clean up after. Any body can request pictures of their workmanship and I will back up this review

June 2019

Google

Travis R

I bought a house from them a couple months ago and there are quite a few things wrong with it. First the roofers they used left tools on my roof. You can see the handle sticking out of my gutter where its lucky the gutter even caught it and not someones head. Then my gutter fell down damaging the lower gutter and they say damage from storms isnt covered. Well when you looks its because whoever installed it never attached it at the top with anything, it was just dry fit. And make sure you run your sprinklers because apparently those arent covered even though they will tell you they are for the first time turning them on. They dont believe in soundproofing either because I can hear my neighbors phone going off in the morning and there is also no soundproofing from the garage into the house. It sounds like people are working with the door open. I would expect these things from a used house, not a brand new one but I guess no one takes pride in their work any more.